What is the procedure for completing a return or exchange?

In order to return models who would not fit you, you just have, within 30 days, to :

  • Use the same package thanks to the second adhesive strip
  • Paste the prepaid label,except sales outlet
  • Post your package at the following address:

C-Log Longueil
Returns Service Maje.com
ZAC Paris Oise - Bâtiment C - Cellule N°1, 2 & 3
60126 Longueil Sainte-Marie

FRANCE

A refund will be issued within a maximum of 48 hours via the method of payment used for your purchase  and after the good reception of your returned items. Your bank account will then be credited the sum of the returned items and any initial delivery costs. 

Any returns unfit for resale (damaged, used or soiled) won’t be refunded, the items will be sent back  to you. 

My item has a quality defect

Despite taking all possible care to our customers' orders and the quality control, if you receive a model with a quality defect, we invite you to contact our Customer Care Team by calling 026 200 610  or email via our contact form to offer you the best solution possible to satisfy you.

The items received are not what I ordered

Despite the great care that we give to prepare your orders, if you didn’t receive the right model, we invite you to contact our Customer Care Team by calling 026 200 610 or email via our contact form to offer you the best solution possible to satisfy you.

Will delivery costs be reimbursed to me in the event of a return?

The delivery costs that may have been charged to you during shipping will be refunded if the entire order is returned. However, if your order contains several items and you would only like to return a portion of the order, these delivery costs will not be refunded.

If I return an item, when will I be reimbursed?

Once your return is received, the refund will be issued within 48 hours (7 days maximum). The refund will be done via the payment method you have chosen to order. Your bank account will be re-credited the sum of the returned items and the delivery costs (if the entire order has been returned).